Smart Center Coordinator

Position Summary: 

Benchmark Business Solutions is seeking a Smart Center Coordinator to be an integral part of our customer service team. 

Company Profile: Benchmark Business Solutions, the leading office technology solutions provider in Texas and New Mexico, is based out of Lubbock, TX and has sales/service offices in Lubbock, Wichita Falls, Amarillo, Snyder, San Antonio, Roswell, and El Paso. Benefit programs include Major Medical, Dental, Vision, Vacation and 401k Retirement plan with company matching. 

Responsibilities: 
  • Answer multi-line telephones for all office locations and employees, routing calls professionally and courteously.
  • Place Customer Service Requests into Ticketing system
  • Monitor Timely responses to customer requests
  • Place customer supply orders in billing system for warehouse fulfillment
Qualifications: 
  • Minimum of 3-5 years of experience in a similar role and/or industry is preferred
  • Excellent communication skills, ability to deal with customers and employees at all levels
  • Strong attention to detail, good interpersonal skills
  • Strong problem solving and customer service skills
  • Strong computer skills – prefer advanced in Microsoft Office Suite
  • Ability to multi-task in fast-paced dynamic environment
  • Education: Post High School Certification, Associate’s Degree, or higher

If you have the drive to succeed, we have the position that can help you meet or exceed your expectations. Please apply online by completing the form found here or email your resume to info@benchmarkyouroffice.com.

Benchmark, Xerox is an equal opportunity employer.

Are you ready to join our team? Click on the button to apply and submit your resume.